UGI Utilities » UGI Central Penn Gas » For Business » Requirements
DAILY CUSTOMER REQUIREMENTS
When you select UGI Central Penn Gas (Delivery Service Rate) for gas purchases, you must meet certain requirements before service can be initiated.
Installation of Electronic Metering
and Telephone Line
• A terminal block and network interface device
(NID) on a dedicated phone line is required.
The line must be capable of direct inward dialing
(dialed directly without going through a switchboard).
This allows UGI Central Penn Gas to obtain meter readings
and resolve most metering problems without
sending out a crew.
• Telephone line must be analog (just like the one
in most homes). The phone line installation is the
customer’s responsibility. Ask for a “standard
dial tone — loop start residential line.” Metretek
units can accommodate both touch-tone and
rotary dial systems.
• You must specify any prefix access codes
(i.e., 9, 8, etc.) and dial-tone delays when
dialing out of your facility.
• Phone line wiring must be installed outdoors
between 3 and 15 feet from the meter. The
line CANNOT be anchored to the gas line, but
must be held by some other external support.
The area between the phone line and the
meter must be free of obstacles at all times
for access. There must be free access to the
meter and the phone line must be active for
a UGI Central Penn Gas technician to install the telemetering
equipment.
• Customers must provide a 24-hour fax number
that UGI Central Penn Gas can use to send information regarding
operation flow orders (OFO). UGI Central Penn Gas will not be
responsible for penalties incurred if it is unable
to notify a customer who does not have 24-hour
access via fax machine.
Maintenance of Phone Line
• You are responsible to maintain the phone line
and service connected to the metering system.
• You must notify UGI Central Penn Gas upon discovery of any operational
problems with the metering or phone
systems. You must resolve phone line problems
within 72 hours of notification by PPL when the
source of the problem is not UGI Central Penn Gas equipment.
• Follow-up service calls by UGI Central Penn Gas to obtain daily
usage figures because of phone line problems
not related to UGI Central Penn Gas equipment are at the
customer’s expense. There is a minimum charge
of $150 per trip to the customer’s facility. UGI Central Penn Gas
is not obligated to waive surcharges or make
billing accommodations because of phone line
failure. You must provide UGI Central Penn Gas the number of the
dedicated phone line and the wiring must be
installed before UGI Central Penn Gas will install the telemetering
equipment.
If you have any questions regarding the installation of the phone line and metering equipment, please contact your account representative.
