UGI Utilities » Gas Service » Safety » Natural Gas Smell
CALL 1-800-609-4844 IF YOU SMELL GAS
Be Safe:
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Learn the Smell of Natural Gas
Natural gas has no real odor so a harmless chemical is added to help with detection. The smell is similar to that of rotten eggs. Free booklets are available with this smell.
If you smell gas in your home, DO:
- Extinguish any open flames or sources of ignition right away.
- Leave the house or building immediately, taking everyone with you (including pets) and leave all doors and windows open behind you.
- Call UGI Gas Service's emergency gas leak line at 1-800-609-4844, 24 hours a day, 7 days a week. Call from a neighboring home or business or an area clear of natural gas odor.
- Call UGI Gas Service at 1-800-609-4844, 24 hours a day, 7 days a week if you smell or detect natural gas outside on the street or near a structure's gas meter.
If you smell gas in your home, DO NOT:
- Re-enter the home or building to open doors and windows.
- Use telephones (standard or cellular), computers, appliances, elevators, lamps, garage door openers, or electrical devices in the home.
- Touch electrical outlets, switches or doorbells.
- Smoke or use a lighter, match or other open flame.
- Position or operate vehicles or powered equipment where leaking gas may be present.
- Try to re-light a pilot light.
- E-mail us if you smell gas or suspect a natural gas leak.
- Re-enter the home or building until it has been thoroughly inspected by our service technician.
There is no charge to respond to and investigate a gas odor.
