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Frequently Asked Questions
Question Answer
How do marketers transport on UGI PNG's system?
  1. Marketer Must Complete the Supplier Registration Information
  2. Customers must have an executed transportation agreement with UGI PNG.
  3. A completed agency authorization form designating marketer as agent for the customer.
  4. A Metretek remote read unit must be installed before a marketer delivers gas for the customer.
  5. The customer is responsible for a phone line and power to the metretek remote unit.
Agency Letter Templates:
PDF Version Word Version

-see Tariff
-see Nomination Procedures
When are Nominations due? See Nomination Schedule.
Can UGI PNG provide daily customer usages? Yes; daily usage is available in the Natural Gas Supplier secure website area through a web application

-see Tariff for details
Can a customer request meter read dates be changed? No.
How does UGI PNG require marketers to balance deliveries with usage? UGI PNG requires marketers to daily balance deliveries with usage within + or - 2.5% tolerance. Marketers are responsible for daily balancing charges outside the tolerance.
Does UGI PNG offer marketers the option to transfer excess positive customer imbalances? Yes; Customer's excess positive imbalances are transferred at a $.025 per MCF fee. This fee is noted on the customer's bill in the following month.
What is the current BTU value of natural gas on UGI PNG's system? The Billing BTU value changes yearly and is published on the PNG web page. see LDC System Info
What is the fuel line loss on UGI PNG's system? Fuel line loss on UGI PNG's system is .524% per tariff.
Do you have a list of active Pennsylvania Licensed Gas Suppliers? Yes, the PA PUC maintains a list of active licensed suppliers on their Website.