Protect Yourself and Family Against Utility Scams - UGI Utilities
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Don’t Fall for Scams This Fall

01 Oct 2019

As the temperatures drop and the number of homeowners and businesses in need of heat rises, scammers have more opportunity to pose as utility employees, either in person or over the phone. UGI urges customers to be aware of scams and people posing as utility workers.

UIG employee visits customer's house

Use the following safety information to avoid utility scams: 
  • Ask for proper identification before allowing an unknown individual into your home. All UGI employees carry photo ID cards that display the company logo, as well as the employee’s photo and employee number. UGI employees are happy to show customers their ID badges upon request. 
  • Know that UGI does not perform meter reading or unannounced routine maintenance work late in the evening. Meter reading is performed on a scheduled date as noted on customers’ monthly bill, typically between the hours of 7 a.m. and 5 p.m. 
  • An individual may be from a third-party marketer may contact you. However, it is important to confirm whether they represent a registered supplier. Visit the PA Power Public Utility or PA Gas Public Utility websites to confirm.
  • Scammers may place phone calls or send emails claiming that the customer owes money for their energy billsThese scams typically try to obtain personal information from the customer or solicit payments through pre-paid credit cards. Never give personal information over the phone or email before calling UGI at 1-800-276-2722 to confirm the legitimacy of the call or email. 

If you ever have questions or concerns about whether a visit, phone call, or email from UGI was legitimate, please contact UGI at 1-800-276-2722.