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National Consumer Protection Week 2020

02 Mar 2020

This week, March 1-7, marks National Consumer Protection Week, a time to educate ourselves and safeguard against falling victim to impostor utility scams.

To help you stay safe, UGI recommends the following tips for customers:

If a person claiming to be a utility employee knocks on your door, residents should check for proper identification before allowing that person into their home. All UGI employees carry photo ID cards that display the company logo along with their name, photo, and employee number. UGI employees are happy to show consumers their ID badges upon request.

UGI wants consumers to feel secure when a company representative visits their home or business to perform utility services.

To help prevent impostors from gaining access to customers’ homes, we urge customers to keep the following safety information in mind:
  • UGI does not routinely do any work unannounced late in the evening except for a customer-requested appointment or legitimate gas emergency. UGI does not do meter reading work late in the evening.
  • Legitimate UGI meter readers, inspectors, collectors and service representatives routinely wear blue uniforms with a UGI logo and drive marked, numbered vehicles.
  • Most service work is performed on a pre-scheduled basis, with the exception of leak and corrosion surveys.
  • Meter reading is performed on a scheduled date, as noted on your monthly bill, typically within the hours of 7am and 5pm.
  • Always ask to see proper identification before allowing anyone entrance to your home. If you are suspicious about a person’s ID or activities, do not allow that person into your home and call UGI immediately so that we can verify the visit.

We also want to remind residents that scammers can place phone calls or send emails stating the customer owes money for their energy bills and that non-payment has already resulted in or will lead to immediate termination of service. These scams typically try to obtain personal information from the customer or solicit payments through pre-paid credit cards.

These phone calls are not generated by UGI or an agent of the company, nor is this the normal process that UGI would follow if a customer is not current on their account. In addition, UGI would not recommend a prepaid credit card as an option for payment.

If you ever have any question about whether a visit, phone call or email from UGI was legitimate, please contact us at (800) 276-2722. You can also visit us online to learn more about how to protect yourself against utility scammers.