As the cold winter approaches, there are people in the community with questions about where they can go to find warm food, shelter, heating fuel resources, and more. In recognition of these needs, our Featured Community Organization for November is CONTACT Helpline.
CONTACT Helpline is a 24-hour, 7 days-a-week, listening, health and human service information and referral service, providing information to the Pennsylvania communities of Adams, Cumberland, Dauphin, Franklin, Fulton, Huntington, Juniata, Lancaster, Mifflin, Perry and York counties.
Callers reach out to talk about family issues, concern with community problems, work difficulties and to talk about their day. Active listening is the core skilled used by all the Helpline Specialists working all helplines. CONTACT is considered the “Gateway to Human Services” and maintains the most comprehensive listing of human services available to residents. Examples of reasons to call include rent payment assistance, heating fuel resources, counseling, drug and alcohol concerns, food and shelter.
CONTACT maintains a data library of thousands of referral agencies, organizations, and programs. Finding information to assist with a basic need can be extremely challenging, but CONTACT has made it much easier, by calling 2-1-1 or visiting the online data library at https://pa211.communityos.org for assistance.