UGI wants customers to be aware of, and protect themselves from, individuals who may be posing as utility employees either in person or on the phone. To help prevent imposters from gaining access to customers’ homes or personal information, UGI urges customers to keep the following safety information in mind.
If an individual comes to your door claiming to help you with your utilities but is not wearing a blue uniform with a UGI logo or driving a company-marked vehicle:
UGI also reminds customers that scammers can place phone calls or send emails stating the customer owes money for their energy bills and that non-payment has already resulted in or will lead to immediate termination of service. These scams typically try to obtain personal information from the customer or solicit payments through pre-paid credit cards.
If you ever have any question about whether a visit, phone call or email from UGI was legitimate, please contact UGI at 1-800-276-2722.