UGI is committed to the safe and reliable delivery of natural gas to the customers and communities we serve.
UGI is responsible for maintaining the natural gas pipes that run up to your home as well as the natural gas meter. However, customers are responsible for maintaining of all piping beyond the meter and into the home or office.
Customer-owned pipe includes the lines that run from your natural gas meter into your home or business as well as to the natural gas appliances or equipment inside your building. This includes buried piping, which refers to lines that run below ground between the UGI natural gas meter and your building or your gas-fired equipment.
Customer-owned natural gas pipe is part of the building or property and, like plumbing or electrical wiring, it requires periodic maintenance and inspection by the property-owner.
For buried customer-owned piping, please be aware that:
- UGI does not maintain your buried natural gas pipe.
- Not properly maintaining your piping may lead to to the potential hazards of corrosion and leakage.
- Remember to periodically check your piping for leaks or damage. Leaks can be detected if you smell an odor similar to sulfur or rotten eggs. Mercaptan is a harmless chemical that is added to natural gas to aid in leak detection. Leaks can also be identified by physical indications such as a hissing sound, blowing dirt, grass or leaves near a pipeline, water bubbling or blowing into the air at a puddle, pond, creek or river, or flames coming out of the ground or burning above the ground.
- If you have metallic buried piping, be sure to check it periodically for corrosion.
- Repair any leaks, corrosion, or other unsafe conditions that may occur to your piping.
- Locate your buried piping in advance of any digging project. Always perform any excavating by hand.
- Always call 8-1-1 at least three business days prior to excavating.
- Plumbing and heating contractors can assist in locating and repairing your buried pipe.
More information about natural gas piping and safety can be found on
our website, www.ugi.com, or by contacting UGI at 800-276-2722.