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Natural Gas System Overview

About The System

UGI’s natural gas system spans more than 13,000 miles of distribution main and UGI serves natural gas customers in 45 counties in Pennsylvania and one county in Maryland. Natural gas is an important energy source for customers here and across the country. It is the clean, abundant and affordable fuel of choice for heating, water heating and cooking.

UGI is committed to the safe and reliable delivery of energy to our customers’ homes and businesses. We take this responsibility very seriously – it’s what our customers expect and deserve. At the heart of this commitment are our efforts to design, operate, and maintain our natural gas system.

Safe System Design

When designing new pipeline projects, UGI considers a range of factors from customer requirements to suitable locations for pipelines.  Factors considered in decisions about pipe replacement include maintenance, corrosion, leak and repair history, material composition, age, pressure, size of pipe, local conditions and third-party construction projects located near our facilities.

Safe System Operation

UGI has a comprehensive inspection and monitoring program to ensure the safety of its natural gas mains and services. UGI regularly inspects and monitors all of the natural gas mains and services throughout the system to ensure safe operation and system integrity. UGI utilizes modern technology to routinely leak-survey the natural gas system, and we follow a comprehensive system surveillance and damage prevention program that complies with current corrosion control industry standards.

UGI employees are highly skilled and experienced and are well-trained to maintain the gas system and respond to emergencies. We also work closely with our industry peers, the Pennsylvania Public Utility Commission and officials at the federal, state and local level to enhance gas system safety programs within the industry.

Keeping You Informed

UGI regularly notifies the public about infrastructure improvement projects and offers safety reminders. We provide this information to customers and the community through mailings, media outreach, social media, as well as through one-on-one interactions with customers who contact us by email or phone. UGI is a member of the Pennsylvania One Call System (811) and supports the program by providing information and reminders to both customers and excavators. UGI is more than willing to provide information directly to property owners regarding the location and type of Company facilities adjacent to their properties. We encourage customers with concerns or questions about natural gas facilities serving their property to call UGI at 1-800-276-2722.