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What To Expect From Infrastructure Projects In Your Community

Understand The Process For Infrastructure Improvement Projects In Your Neighborhood

Maintaining the safety of our customers and employees is our highest priority throughout our infrastructure improvement projects. UGI strives to maintain open communications that offer information about upcoming work and progress as part of this commitment to safety.


Property owners will receive information in advance of the start of any work. In addition, residents may receive a personal visit from a UGI representative who will provide an overview of the construction project and address any concerns of questions from property owners.

Infrastructure Improvement Process

Step 1:
Coordination begins with local municipalities on construction projects. UGI makes every effort to try to get ahead of planned paving.

Step 2:
PA One Calls are made and utilities are marked.

Step 3:
Construction starts on the gas mains and services.

Step 4:
To do the work associated with the project, UGI may need to gain access to your property. In cases where natural gas meters and regulators are located inside a home or property, the meters and regulators will need to be relocated to a position outside of the building. Please note that meter and regulator relocation are done for the purpose of enhanced safety, access, and customer convenience. Locating meters and regulators outside the dwelling allows UGI to shut off gas more quickly in an emergency situation. In addition, UGI is required to inspect and service meters periodically, an activity that can be done more quickly, efficiently and conveniently when the meter and regulator are located outside. (Individuals who reside in a federally-designated historic area can contact UGI to discuss meter location.)

Step 5:
Pavement, sidewalk and property restoration will occur when the project is complete. Due to weather and seasonal conditions beyond our control, full restoration of some properties may take time to complete. If you have specific questions regarding your property, you may have a UGI representative contact you directly by calling 1-800-276-2722.

We keep you informed through various communications when work is being done in your area. If you have questions, feel free to contact UGI at (800) 276-2722.