Together We Can Do More - UGI Utilities
Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at


Together We Can Do More

Together We Can Do More

We want you to know that we truly appreciate the opportunity to meet your energy needs – whether it’s keeping your home or business warm and comfortable, powering your wi-fi devices, or warming your hand-washing water – all of us at UGI are thankful for you. 


If you are unable to pay your UGI bill due to circumstances related to the COVID-19 pandemic, please contact UGI at 800-276-2722 or visit the Residential Resources and Business Resources pages below to review programs that may be available to you.

We are Here for You

If you are having payment difficulties, please call our office to discuss your options. We will help you determine which payment plans or programs will best meet your current needs.

Our Customer Care team is available 8:00 a.m. to 5:00 p.m. Monday through Friday. Please call 800-276-2722 or review our Frequently Asked Questions.

Safety is our Number One Priority

UGI is ready 24 hours a day, 7 days a week to promptly respond to emergency calls and to continue to provide safe and reliable energy service to keep you warm and comfortable.


Report Gas Leaks

Call UGI at 800-276-2722 from a safe location immediately if you damage your meter or smell or hear natural gas.

Our emergency dispatch team will remain open as usual: 24 hours a day, seven days a week.

Natural Gas Safety

Please review these important natural gas safety guidelines to protect yourself and your loved ones.

Electric Safety

Please review these important electric safety tips and information to keep you safe.

To report a power outage, call 800-276-2722 and select option 2.

COVID-19 Resources

Center for Disease Control and Prevention
World Health Organization
Pennsylvania Department of Health
Pennsylvania Emergency Management Agency PEMA

Contact UGI

Customer Service

Monday-Friday, 8 AM – 5PM
[email protected]

Switching to Natural Gas

800-276-2722 – Select Option 4
Monday-Friday, 8 AM – 5PM
[email protected]

Call Before You Dig

Call 811