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Please note: The online customer portal (including the FAQ link below) can be accessed using any of the following web browsers: Mozilla Firefox (Version 51.0.1), Google Chrome (Version 58.0.3029.110), Internet Explorer (IE) 10+ (Version 11.0.9600.16384), Mac Safari (Version 10.0), Edge Browser (Version 38.14393.0.0). If errors occur, please ensure your web browser version is not an older version than these listed.

Click here for a list of our Frequently Asked Questions regarding the online portal.
Click here to view all your payment options.

How to contact UGI?

If you need assistance from UGI’s Customer Care Team, please contact our call center at 1-800-276-2722. Our regular business hours are Monday through Friday 8 a.m. to 5 p.m. If this is not an urgent matter, please contact, and our team will get back to you in a timely manner.

If there is an emergency (electric outages, natural gas odor/leaks, carbon monoxide build up): please call us immediately. Our emergency line is open 24 hours a day, 7 days a week.