Sign in to Your Account

Remember Me

Forgot User ID | Forgot Password
Other Login Problems

Electric Customer Choice: Frequently Asked Questions

faq-iconCan UGI recommend a supplier?

UGI must remain neutral regarding your supplier selection. We cannot provide prices or recommendations on suppliers. We can only tell you if they are approved to sell electricity to you. You must make your own choice of supplier.

faq-iconHow do I compare electric suppliers?
  • Make a list of the questions you have for suppliers before you contact them.
  • Make sure the prices suppliers quote you are in kwh (kilowatt hours of electricity) for a true “apples to apples” comparison.
  • Write down the information so that you can compare offers.
  • Be sure all of your questions are answered.
faq-iconWhat are some of the questions I might ask a supplier?
  • What is your price per kwh of electricity or per ccf of natural gas? Does this price include transmission and alternative energy costs (all electric sales in Pennsylvania must include a Pennsylvania mandated percentage of alternative energy)?
  • Is this rate constant or can it change?
  • Do I need to sign a contract? What is the length of the agreement?
  • Are there penalties for switching or canceling?
  • Will I get one bill or two? Do I have a choice?
  • Are there restrictions on how much electricity or natural gas you may use or when you use it?
  • Do the quoted rates include taxes?
  • Are there any other charges or fees?
  • Do you offer any special incentives or bonuses?
  • What other products or services do you offer?
  • Will you still get service from a supplier if you have an outstanding balance on your bill or bad payment history?
faq-iconWill I save money? How much?

It’s really up to you. You may want to choose the supplier with the lowest price or you may choose a supplier based on other service features or options. When comparing prices, be sure you have UGI’s current Price to Compare.

For you to save money, a supplier’s price must be lower than UGI’s price to compare. To calculate how much money you might save, subtract the supplier’s price per kwh from UGI’s price and multiply the difference by the average kwh you use each month.  Your usage information is shown on your monthly bill. Be aware, however, that electric prices are revised every three months, so the amount of your total savings might vary over time.

faq-iconHow do I know if a supplier is reliable?

All suppliers doing business in Pennsylvania must be licensed by the PUC, which has developed strict operating requirements. Among these are the conditions that suppliers are financially sound, able to provide service, and meet their obligations to Pennsylvania consumers.

faq-iconHow do I sign up with a supplier?
  • Contact your chosen supplier. The supplier will send you a statement outlining the terms of your agreement. Take the time to read and understand your agreement. Make sure all verbal promises appear in writing. You may cancel your choice within three days of receiving it. Some suppliers may also ask you to sign and return a contract. Keep a copy for your records.
  • Your supplier will notify UGI.
  • Soon after your supplier contacts UGI, you will receive a letter from UGI confirming your choice of supplier. Make sure this is the supplier you chose. If it’s not, you have 5 days to notify UGI to correct the error.
  • If everything is correct in your confirmation letter, your choice will go into effect after your next meter reading date.