Customer Choice: Frequently Asked Questions
Can UGI recommend a supplier?
UGI must remain neutral regarding your supplier selection. We cannot provide prices or recommendations on suppliers. We can only tell you if they are approved to sell electricity to you. You must make your own choice of supplier.
How do I compare natural gas suppliers?
- Make a list of the questions you have for suppliers before you contact them.
- Make sure the prices suppliers quote you are in ccf (one hundred cubic feet of natural gas) for a true “apples to apples” comparison.
- Write down the information so that you can compare offers.
- Be sure all of your questions are answered.
What are some of the questions I might ask a supplier?
- What is your price per ccf of natural gas? Does this price include transportation?
- Is this rate constant or can it change?
- Do I need to sign a contract? What is the length of the agreement?
- Are there penalties for switching or canceling?
- Are there any other fees?
- Will I get one bill or two? Do I have a choice?
- Do you offer any special incentives or bonuses?
- What other products or services do you offer?
Will I save money? How much?
It’s really up to you. You may want to choose the supplier with the lowest price or you may choose a supplier based on other service features or options. When comparing prices, be sure you have UGI’s current Price to Compare.
For you to save money, a supplier’s price must be lower than UGI’s price to compare. To calculate how much money you might save, subtract the supplier’s price per ccf from UGI’s price and multiply the difference by the average ccf you use each month. This will give you an idea of your potential monthly savings. Be aware, however, that natural gas prices fluctuate, so the amount of your total savings might vary over time.
How do I sign up with a supplier?
- Contact your chosen supplier. The supplier will send you a statement outlining the terms of your agreement. Take the time to read and understand your agreement. Make sure all verbal promises appear in writing. You may cancel your choice within three days of receiving it. Some suppliers may also ask you to sign and return a contract. Keep a copy for your records.
- Your supplier will notify UGI.
- Soon after your supplier contacts UGI, you will receive a letter from UGI confirming your choice of supplier. Make sure this is the supplier you chose. If it’s not, you have 5 days to notify UGI to correct the error.
- If everything is correct in your confirmation letter, your choice will go into effect after your next meter reading date.