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Message from UGI Utilities President and CEO

Message from UGI Utilities President and CEO

Robert Beard, President and CEO - UGI Utilities

All of us at UGI wish you and your families a happy holiday season. I extend my thanks to you for continuing to choose UGI Utilities as your energy provider. All of us at UGI Utilities are dedicated to the safe and reliable delivery of energy to our customers throughout the many communities we serve, and we take this responsibility very seriously.

I would like to take a few moments to highlight several of the noteworthy steps UGI achieved to provide our customers with best in class service.

We continue to improve and expand our natural gas and electric systems. Throughout 2019, UGI replaced more than 66 miles of aging gas mains across our service area.

One of the most significant accomplishments of 2019 was obtaining approval of the Pennsylvania Public Utility Commission to consolidate the rates for all UGI residential and most commercial natural gas customers. This means that homeowners across Pennsylvania will pay the same rate and have access to the same programs, no matter where you live.

The consolidation provides a number of other benefits for our customers as well. UGI continues to roll out our Energy Efficiency and Conservation (EE&C) program, which is now available to most natural gas and electric customers and provides rebates to those who reduce energy consumption through the installation of high-efficiency appliances.

UGI also expanded our customer assistance programs to help keep energy affordable for those in need of financial assistance. UGI recognizes that some customers, despite their best efforts, have difficulty paying their utility bills, which is why we are pleased to offer a variety of programs to help reduce both cost and usage.

Our commitment to our customers and the cities and towns where we live and work does not stop at the end of the business day. You have likely seen UGI employees in your community actively engaged in supporting our neighbors, our local organizations, and our schools.

UGI recognizes that the vitality of our Company is directly tied to the success of the residents and the businesses we serve. That is a key reason why UGI contributes more than $1 million in support of local education initiatives each year, and why the Company and our employees have supported United Way chapters and other organizations across the Commonwealth for many years. In addition, UGI employee volunteers donate more than 60,000 hours of volunteer service each year encouraging young children to read, distributing meals to homebound residents, serving as volunteer firefighters and emergency responders, and assisting with many other vital community functions.

All of us at UGI are proud of the trust you have given us each and every day. We are proud to call you our friends, neighbors and customers. As you and your families gather for the holidays, I wish you a safe and joyous season, and a healthy and prosperous 2020.