A Message from UGI Utilities President and CEO
2018 Year in Review
During this festive time of the year, I extend my thanks to you for choosing UGI Utilities as your energy provider. All of us at UGI are dedicated to the safe and reliable delivery of energy to our customers throughout the many communities we serve. We take this responsibility seriously and strive to earn your trust every day.
Let me share with you several initiatives we are working on to serve you better. We continue to upgrade our gas and electric systems to improve reliability. Throughout 2018, UGI replaced more than 60 miles of natural gas mains across our service territory.
We also have several innovative programs in place to respond to customers’ interest in expanding use of clean burning natural gas. UGI’s GET Gas program enables us to extend natural gas service to areas where it was previously unavailable. Our natural gas and electric Energy Efficiency and Conservation (EE&C) initiatives provide rebates to customers who reduce energy consumption through conservation, or by installation of high-efficiency appliances or devices.
In 2018, UGI streamlined its corporate structure. With approval from the Public Utility Commission, we consolidated our three separate natural gas companies into a single business unit. As a single natural gas distribution entity, our Company now serves more than 640,000 customers in 45 counties across Pennsylvania and one county in Maryland. Our new structure is more efficient and allows us to create a more consistent and higher quality experience for our customers.
Speaking of improving the experience of our customers in every interaction you conduct with us, we continue to work diligently to standardize our practices to ensure we achieve our goal of best-in-class customer service. This effort has touched every aspect of the Company, ranging from our field operations and marketing efforts to the upgrading of our Customer Information and Billing System.
Our commitment to our customers and to the communities we serve does not stop at the end of the business day. UGI and its employees are actively engaged in supporting our neighbors and friends across our service territory. Our Company is only as strong as the cities and towns we serve. To that end, UGI contributed more than $1 million in support of early childhood literacy programs, STEM learning and “Ready to Work” technical initiatives. In addition, UGI and its employees supported the United Way and other community organizations at record levels in 2018, donated more than 60,000 hours of volunteer service over the past year.
All of us at UGI live and work in the communities we serve. We are proud to call you our friends, neighbors and customers. As you and your families gather for the holidays, I wish you a safe and joyous season, and a healthy and prosperous 2019.