Gas Safety Do’s & Don’ts
Enjoy Natural Gas Safely
DO leave the building immediately. Take everyone with you (including pets) and leave the exit door open if possible.
DO proceed to a safe location where you can no longer smell the odor of gas.
DO call UGI’s gas emergency line from a safe location. The gas emergency line is available 24 hours a day, 7 days a week. Customers should call 800-276-2722.
DO call 911 from a safe location outside of the building if you hear or see natural gas blowing.
DO call UGI’s gas emergency line from a safe location, 24 hours a day, 7 days a week if you smell or detect natural gas outside or near a meter.
DO call 911 from a location outside of the building if you hear or see natural gas blowing.
DO NOT re-enter the building to open doors and windows.
DO NOT use phones (standard or cellular), computers, appliances, elevators, lamps, garage door openers, or electrical devices inside the building if a smell of gas is present.
DO NOT touch electrical outlets, switches or doorbells.
DO NOT smoke or use a lighter, match or other open flame.
DO NOT position or operate vehicles or powered equipment where leaking gas may be present.
DO NOT try to re-light a pilot light.
DO NOT e-mail us or post on social media if you smell gas or suspect a natural gas leak, PLEASE CALL UGI OR 911.
DO NOT re-enter the home or building until it has been thoroughly inspected by our service technician.