HomeServe Acquires UGI PNG’s CustomCare Service Contract Business
Reading, PA – June 30, 2015 – HomeServe USA (HomeServe), a leading provider of home repair solutions and turnkey energy-related services, today announced the expansion of the agreement with UGI Penn Natural Gas (UGI PNG) to provide a robust portfolio of optional home repair service plans to UGI PNG customers in northeastern and central Pennsylvania.
Through the agreement, HomeServe acquired UGI PNG’s CustomCare service contract business to support and grow the customer base and expand the services available to UGI PNG customers beyond the current heating, water heater and gas appliance maintenance and repair plans. The transition of approximately 11,000 UGI PNG CustomCare customers to HomeServe began on June 1 of this year.
Beginning this month, HomeServe will expand service offerings to provide Interior Gas Line, Water Heater, and Heating and Cooling Coverage as additional service plan options under the UGI Penn Service umbrella. HomeServe will make these service plans available to the approximately 150,000 UGI PNG residential customers located in 13 counties throughout northeastern and central Pennsylvania, including customers in and around Scranton, Wilkes-Barre and Williamsport.
CustomCare and UGI Penn Service plan holders will have access to a Repair Hotline that is accessible 24 hours a day, 365 days a year to bring local, licensed and insured contractors right to the plan holders’ homes for repairs. The plans can save homeowners hundreds of dollars or more on household repairs that are typically not covered by basic homeowners insurance or by UGI PNG. Participating customers will have several convenient payment options available. The plans start at $4.99 a month.
“UGI PNG’s CustomCare program is an excellent fit with HomeServe’s repair service plan business,” said Tom Rusin, CEO of HomeServe USA. “We’re thrilled to be able to build onto the excellent program that UGI PNG started.”
“UGI PNG’s agreement with HomeServe will enable us to expand service offers to our customers with a best in class provider while allowing us to focus on growing our core business,” said Robert Stoyko, Vice President Marketing and Customer Relations at UGI Utilities. “We look forward to working with HomeServe to ensure all our customers’ needs are met.”
For more information on affordable repair plans available from HomeServe for UGI PNG customers, call toll-free 1-844-863-1400 or visit www.homeserveusa.com.
About UGI Utilities
UGI Utilities, Inc. is a wholly-owned subsidiary of UGI Corporation, based in Valley Forge. Headquartered in Reading, PA, UGI consists of two divisions, the gas service division and the electric service division, in addition to having two wholly-owned subsidiaries, UGI PNG and UGI Central Penn Gas, Inc., both of which also provide gas service. UGI serves 680,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.
HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2 million customers across the US and Canada. Started in 2002, HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality local service. HomeServe, a Better Business Bureau Accredited Business, dedicates itself to being a customer-focused company supplying best-in-class repair plans and other services through leading municipal, utility and association partners, and directly to consumers. For more information about HomeServe, a Connecticut Top Workplace winner for 2014 and winner of five 2015 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and on Facebook at www.facebook.com/homeserveusa.
Myles Meehan OR Sally Slater
HomeServe USA ICR, Inc. for HomeServe USA
Phone: 203-356-4259 Phone: 646-277-1239
Email: email@example.com Email: firstname.lastname@example.org
Please Note: Home Serve representatives will be available for media interviews.
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