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PG Energy Urges Customers to Check for ID

20 Apr 2005

Customers Encouraged To Protect Themselves Against Imposters

Wilkes-Barre, PA (April 20, 2005) – PG Energy reminds its customers of ways to protect themselves and their property against individuals who may be posing as utility workers. As the area’s largest natural gas utility, PG Energy wants its customers to feel secure when a company representative visits their home or business to perform utility services.

As a common practice, imposters claim they are responding to a complaint, or need to check meters or repair equipment while gaining access to homes and businesses. To help prevent this situation, PG Energy urges customers to heed these tips:

  • PG Energy meter readers, inspectors, collectors and service representatives wear blue uniforms with a PG Energy logo and drive clearly marked company vehicles.
  • Most service work is performed on a pre-scheduled basis; therefore,
    PG Energy will make an appointment with a customer prior to visiting their home. The primary exception is meter reading, which is routinely performed on a scheduled monthly date as noted on each customer’s bill.
  • When a PG Energy representative arrives at a home or business, the customer should ask for proper identification before allowing entry.
  • All PG Energy employees are required to carry identification cards and will be happy to present them upon request. Customers are encouraged to closely inspect the ID provided by the worker. PG Energy’s identification badge displays the PG Energy logo and the employee’s photo and information.
  • If a customer suspects the person’s ID or activities, they should not allow entry into the home or business. Instead, the customer should call
    PG Energy at 1-800-432-8017 to verify that the person is scheduled to perform work in the home, business or neighborhood.

PG Energy, headquartered in Wilkes-Barre, Pennsylvania, is a natural gas operating division of Southern Union Company (NYSE: SUG). PG Energy serves approximately 158,000 customers in 13 counties throughout northeastern and central Pennsylvania, including the cities of Scranton, Wilkes-Barre and Williamsport.