Emergency Information
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21 Jan 2016

The powerful winter storm predicted for Friday evening into Saturday could result in downed power lines and potential electric power outages due to significant snowfall accumulation and high winds.

Customers who experience a service interruption in UGI’s Electric Division service area should call UGI at 800-276-2722 to report the power outage.

UGI also recommends customers with special needs make appropriate arrangements, including:

  • If you depend on medical equipment for life-support, UGI recommends that you check your back-up power supply or arrange to stay with family or friends.
  • If you use a generator during an outage, please make sure it is used safely by following the manufacturer’s instructions on proper venting and operation. Never operate a generator indoors, in your garage or basement, or in an enclosed space.
  • If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.

Remember that an electric power outage can affect natural gas equipment as well. Blowers and electronic ignitions on newer versions of appliances need electric service to operate.  If your gas heater does not relight when electric service is restored, turn the unit off for a moment, then back on.  If it still does not light, call a qualified heating professional for service.

If you lose natural gas service that is unrelated to an electric outage, contact UGI at 800-276-2722 (800-652-0550 in UGI Central Penn Gas service area) to report the loss of service.

UGI also recommends customers prepare for an electric outage by creating an emergency outage kit, including the following items:

  • Flashlights and fresh batteries (use battery powered flashlights and lanterns rather than candles to minimize the risk of fire);
  • Battery-powered radio or television and extra batteries; land line phone with cord (Cordless phones require electricity to operate);
  • Battery-powered or windup alarm clock; a supply of bottled water (one gallon per person per day);
  • Non-perishable foods that require no heating;
  • Hand-operated can opener, blankets, bedding, or sleeping bags and a change of clothes;
  • First Aid Kit and prescription medications;
  • Special items for infants, the elderly or family members with special needs; pet supplies;
  • Extra set of car keys and house keys;
  • Emergency Services and UGI telephone numbers.

UGI will be staffed to deal with power outages as quickly as possible.

Additional information on electric outages can be found at www.ugi.com/outages.

UGI Utilities is a natural gas and electric utility with headquarters in Reading, Pennsylvania. UGI serves 670,000 customers in 45 Pennsylvania counties and one county in Maryland.  Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.