Lehigh Valley, PA (January 15, 2008) – UGI is moving forward with a plan that will allow employees to read gas meters from outside Lehigh Valley customer homes on a monthly basis.
As part of the Automated Meter Reading (AMR) initiative to improve customer service, UGI has equipped many of its meters with a device that measures gas usage and transmits the information using radio frequency to UGI’s meter reading vehicles.
UGI also has begun a meter reading rerouting plan. The plan may change dates on which customer meters are read. Rerouting will continue for approximately one month. During that period, the time between scheduled meter reads may be either shorter or longer than normal.
Customer billing intervals will be altered for only one billing cycle. Once rerouting has been completed, UGI will begin conducting regular monthly meter readings for all customers. UGI also will use a new monthly billing cycle, meaning that customer billing dates may not be the same as prior to AMR.
Through Automated Meter Reading, customers will no longer be inconvenienced having to regularly allow UGI employees inside their homes to read the meter. (Routine maintenance and inspection still will be required on an infrequent basis.) In addition, since customer meters will be read monthly, the actual amount of gas used will be recorded and estimated bills will be significantly reduced.
UGI’s Gas Division has headquarters in Reading, PA, and serves 315,000 customers in 15 Southeastern Pennsylvania counties. Additional information about UGI’s Gas Division is available online at www.ugi.com