Lancaster, PA (September 8, 2011) – UGI customers in the Lancaster Area, specifically parts of Columbia and Marietta, whose natural gas service has been affected by severe flooding conditions are asked to contact UGI Utilities at 1-800-276-2722.
According to media reports, flooding may reach historic levels.
Submerged gas meters or regulators must be turned off and inspected by qualified utility personnel before service can be restored.
Gas service can only be restored after floodwaters have completely receded and all standing water, mud and debris has been pumped out. Under no circumstances should a customer attempt to turn the gas back on themselves. UGI personnel will restore each individual gas service and relight pilots to functioning equipment when it is safe to do so.
If your natural gas water heater, house heater or other gas appliance has been submerged, most manufacturers recommend you have the appliance inspected and possibly replaced.
Please be aware that our Call Center representatives will be focused on assisting customers affected by the flooding if that occurs. Please consider calling back later in the week for routine inquiries.
UGI’s Gas Division is headquartered in Reading, Pennsylvania and serves approximately 330,000 customers in 15 southeastern Pennsylvania counties, including customers in and around Allentown, Bethlehem, Easton, Hazleton, Harrisburg, Lancaster and Reading. Additional information about UGI’s Gas Division is available at www.ugi.com.