Reading, PA (August 26, 2011) – Weather reports predict significant rainfall this weekend from Hurricane Irene that may result in flooding.
UGI customers whose natural gas service is affected by severe flooding conditions are asked to contact UGI Penn Natural Gas at 1-800-276-2722.
Submerged gas meters or regulators must be turned off and inspected by qualified utility personnel before service can be restored.
Gas service can only be restored after floodwaters have completely receded and all standing water, mud and debris has been pumped out. Under no circumstances should a customer attempt to turn the gas back on themselves. UGI personnel will restore each individual gas service and relight pilots to functioning equipment when it is safe to do so.
If your natural gas water heater, house heater or other gas appliance has been submerged, most manufacturers recommend you have the appliance inspected and possibly replaced.
Please be aware that our Call Center representatives will be focused on assisting customers affected by the flooding if that occurs. Please consider calling back later in the week for routine inquiries.
UGI Penn Natural Gas is a wholly owned subsidiary of UGI Utilities, Inc. UGI Penn Natural Gas serves approximately 160,000 customers in 13 counties throughout northeastern and central Pennsylvania, including customers in and around Scranton, Wilkes-Barre and Williamsport. Additional information about UGI’s Penn Natural Gas is available at www.ugi.com.