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Public Service Announcement – Potential Natural Gas Interruption

29 Oct 2012

Reading, PA (October 29, 2012 – 1:30 p.m.) – Weather predictions call for heavy rain due to Hurricane Sandy through Tuesday, October 30. Heavy rains caused by the hurricane may cause flooding in communities throughout the UGI Penn Natural Gas service area. This may result in an interruption of natural gas service for some of our customers.

UGI will be fully staffed to deal with any outages as quickly as possible.  UGI customers whose natural gas service has been affected by flooding conditions are asked to contact UGI Utilities at 1-800-276-2722.

If you smell gas, which has an odorant added to aid in detection similar to that of rotten eggs, leave the building immediately and call UGI’s emergency number at 1-800-276-2722 from a neighbor’s phone or your mobile phone.

Should your home or business be affected by floodwater, under no circumstances should you attempt to turn your gas supply on or off yourself. Submerged gas meters or regulators must be turned off and inspected by qualified utility personnel before service can be restored.

Gas service can only be restored after floodwaters have completely receded, all standing water has been pumped out and all mud and debris have been removed.  UGI personnel will restore each individual gas service and relight pilots to functioning equipment when it is safe to do so. Customers need to be aware that restoration of natural gas service often requires electrical service to the property to be restored.

UGI reminds its customers that contemporary natural gas appliances require electric power for operation of the electronic ignition and for fans and blowers that may be associated with the equipment. If you are experiencing an electric outage, your gas appliance may not operate.
If your natural gas water heater, house heater or other gas appliance has been submerged, most manufacturers recommend you have the appliance inspected and possibly replaced. UGI recommends calling a qualified plumbing and heating contractor for service.  A list of qualified plumbers is available on the UGI website www.ugi.com/contractor.

UGI will need access to customers’ homes in order to restore service and relight equipment.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Penn Natural Gas Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Penn Natural Gas is a wholly owned subsidiary of UGI Utilities, Inc.  UGI Penn Natural Gas serves approximately 158,000 customers in 13 counties throughout northeastern and central Pennsylvania, including customers in and around Scranton, Wilkes-Barre and Williamsport.

Additional information about UGI’s Penn Natural Gas is available at www.ugi.com.