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Public Service Announcement: UGI Storm Response

29 Oct 2012

Wilkes-Barre (October 29, 2012, 2:30 p.m.) – Weather associated with Hurricane Sandy has begun to impact  the UGI Electric Division service territory and is forecasted to continue through Tuesday, October 30 bringing high winds that may cause downed power lines and power outages. Sandy is also expected to bring significant amounts of rainfall that may lead to flooding.

UGI Electric Division customers experiencing a power outage should call UGI at 800-276-2722. Customers are requested to only report their outage one time so Customer Service Representatives can address all customer calls as promptly as possible.

Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines and stay away from any electrical equipment that is partially or totally submerged in water. In the event of an electrical emergency, customers are advised to contact UGI Electric immediately.

UGI has mobilized its Storm Response Team and is prepared to respond to storm-related service outages. During the height of the storm, UGI crews will be out monitoring and assessing areas in our service territory. Restoration of any outages will begin as soon as it is safe for crews to do so.

For those affected by outages, emergency shelters have been opened at Dallas High School, 2000 Conyngham Avenue, Dallas; and Luzerne County Community College, 1333 South Prospect Street, Nanticoke.

If you depend on electric-powered medical equipment for life-support for yourself or a family member, we recommend that you purchase a back-up power supply or arrange a plan to stay with family or friends.

If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves as such to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.

Customers with wells who lose electric service will not be able to operate well pumps. UGI suggests filling the bathtub with water to have supplies available for personal use.    Customers who have lost electric service are also reminded not to attempt to use natural gas appliances such as ovens or dryers to heat living spaces in their homes.  Operating appliances in this manner will create a safety risk and should not be attempted.  If you use a generator during an outage, please make sure it is used safely by following the manufacturer’s instructions on proper venting and operation.

UGI Operations personnel continue to actively coordinating a structured and planned response. UGI will be fully staffed 24/7 in our Customer Service center and in the field to deal with power outages as quickly as possible.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Utilities – Electric Division serves 62,000 customers in portions of Luzerne and Wyoming counties. Additional information about UGI’s Electric Division is available online at www.ugi.com.