Scheduled Facility Power Outage to Limit UGI Customer Service for Non-Emergencies
31 Aug 2007
Reading, PA (August 31, 2007) – UGI Utilities customers are advised that a scheduled power outage at UGI’s call center facility this weekend will prevent the utility from providing customer service for non-emergencies, such as billing inquiries. Calls related to emergencies such as natural gas leaks and electric power outages will continue to be processed and dispatched. The power outage at UGI’s facility is scheduled to begin at 5:00 pm on Saturday, September 1st and conclude at 2:00 am on Monday, September 3rd.The scheduled outage is necessary to accommodate a major electrical system upgrade.
This power outage will not affect customer service at UGI Penn Natural Gas.
During the scheduled outage customers should continue to call UGI to report a natural gas leak or electric power outage. Customers with billing inquiries, routine service turn on or shut off requests, etc. must call UGI before 5:00 pm on Saturday or wait until next week. Due to the holiday weekend and the scheduled power outage, UGI anticipates a high customer call volume on Tuesday morning (September 4). The company appreciates any effort that customers can make to hold routine inquiries an extra day or two if possible.
UGI Utilities’ headquarters is located in Reading, PA. The utility serves 473,000 natural gas customers in eastern Pennsylvania and 62,000 electric customers in Luzerne and Wyoming Counties. Additional information about UGI Utilities is available online at www.ugi.com.