Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at


Snow Clean Up Safety Tips for Natural Gas Customers

28 Feb 2005

Reading, PA (February 28, 2005) – The clean up from a major winter storm presents many challenges and potential safety hazards. UGI is urging all residential and commercial customers to follow these tips to help keep gas equipment working reliably and safely:

• Clear snow from any furnace or equipment vents on the sides of your home or building. Do not allow large snow piles or drifts to block the vents. A clear vent provides the necessary airflow for proper operation of fuel burning equipment. Blocked vents can lead to equipment failure or a dangerous build up of carbon monoxide gas.

• Please provide a clear path to your gas meter to allow UGI personnel to access
your meter quickly and safely if necessary. Use caution when plowing or snow
blowing near a gas meter. Hand shovel the area closest to the meter. If you suspect
that you have damaged a gas meter or pipe, call UGI immediately at 1-800-609-

• Remember that a power outage will affect furnace blowers and newer heaters with electronic ignitions. If your heater does not relight when power returns, turn the unit off for a moment, then back on. If it still does not light, call for service.

• Finally, if you smell gas, call UGI at 1-800-609-4844. If the odor is strong, leave the premise immediately. Do not turn on or off any electrical switches or lights. Leave the door open on your way out and call UGI from outside the building. UGI’s service technicians are available 24-hours a day, every day for emergency service.

UGI Utilities’ headquarters is located in Reading, Pennsylvania. The utility serves 300,000 customers in 14 southeastern Pennsylvania counties.