UGI has resolved all system pressure issues that impacted overnight natural gas restoration efforts in the Coplay and Whitehall areas of Lehigh County. UGI personnel are currently in area neighborhoods going door-to-door to turn-on service and re-light appliances. UGI staff will be in Coplay throughout the day and into the evening on Thursday to complete service restoration to remaining affected consumers.
UGI reminds customers that under no circumstances should they attempt to turn on their own natural gas service.
Customers are advised that having an individual on the property able to allow UGI Staff entry will speed the service restoration process. If a customer is not home, UGI will leave a card on the door providing contact information.
Customers who cannot be at home and need to communicate special access instructions to UGI are asked to call UGI’s Contact Center at 1-800-276-2722 or may visit the UGI Customer Information Center located at the Coplay Municipal Building at 98 South 4th Street. The Customer Information Center will remain open on Thursday until 6:00 PM to provide information and assist customers affected by the outage.
Customers are reminded that if they smell gas they should immediately leave the building and call UGI at 1-800-276-2722 from a safe location.
UGI is sorry for the inconvenience this natural gas service outage has caused its customers in the Coplay and Whitehall areas, and again thanks customers for their continuing patience and understanding.