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UGI Announces “Cooling Station” for Customers Affected by July 8 Storm

09 Jul 2014

Wilkes-Barre (July 9, 2014 – 2:30 p.m.) – UGI is collaborating with the American Red Cross – Northeast PA Region to provide support services for customers who have experienced power outages as a result of a series of severe storms that struck Tuesday evening and caused widespread damage to UGI’s distribution system.

A cooling station has been set up in the cafeteria of the West Side Career and Technology Center (West Side Tech High School). The station will provide water, snacks, charging stations for electronics and showering facilities. The cooling station will be open from 3:00 p.m. until 8:00 p.m. Wednesday, July 9; and from 8:00 a.m. to 8:00 p.m. on Thursday, July 10. In addition, affected customers can obtain one bag of ice at the cooling station after 6:00 p.m. this evening and through the day on Thursday.

The address of the West Side Career and Technology Center is 75 Evans St., Kingston, PA 18704.

Some 14,000 customers of UGI Utilities – Electric Division remain without power. UGI crews are in the field and continue to work diligently to restore service to all affected customers. Significant effort is being put into removing trees, repairing damaged equipment and preparing sites for necessary repair work.

UGI has secured 40 additional linemen from Northeast Utilities in Connecticut to assist in the restoration effort. The Northeast Utilities crews are expected to arrive later today.

Due to the extreme severity of the storm, UGI expects this to be a multi-day restoration effort. The widespread nature of the damage and the significant number of trees and wires down across the UGI service territory are impacting restoration timeframes.

At this time, UGI expects 95 percent of customers affected by the outage to be restored by Saturday, July 12. Customers seeking additional information on the UGI Electric outage can visit the UGI website at www.ugi.com/outages.

Customers experiencing an outage should contact UGI at (800) 276-2722. UGI requests an outage report be made one time, so Customer Service Representatives can address all customer calls as promptly as possible.

If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center. You can contact UGI at (800) 276-2722.

Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines. In the event of an electrical emergency, customers are advised to call UGI Electric immediately.

If you use a generator during an outage, please make sure it is used safely by following the manufacturer’s instructions on proper venting and operation.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Utilities – Electric Division serves 62,000 customers in portions of Luzerne and Wyoming counties. Additional information about UGI’s Electric Division is available online at www.ugi.com.

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