UGI continues its efforts to restore service to customers in the Coplay and Whitehall areas of Lehigh County impacted by a natural gas service outage. Thus far, over half the affected customers in the Coplay area have had their natural gas service restored.
Overnight, UGI experienced a system pressure issue that slowed restoration activities. Work on that issue will be completed this morning, and customer turn-on and appliance re-light efforts will accelerate at that time. UGI staff will be in Coplay throughout the day and into the evening on Thursday to complete service restoration to remaining affected consumers.
UGI reminds customers that under no circumstances should they attempt to turn their natural gas service back on their own.
UGI staff will be going door-to-door to turn-on service and re-light appliances. If a customer is not home, UGI will leave a card on the door providing contact information. Customers who cannot be home and need to communicate special access instructions to UGI, are asked to call UGI’s Contact Center at 1-800-276-2722 or visit the UGI Customer Information Center located at the Coplay Municipal Building at 98 South 4th Street. The Customer Information Center will remain open on Thursday to provide information and assist customers affected by the outage.
Customers are reminded that if they smell gas they should immediately leave the building and call UGI at 1-800-276-2722 from a safe location.
UGI is sorry for any inconvenience, and thanks all affected customers for their continuing patience and understanding as the Company works to resolve this service outage.