UGI Electric Continues to Work to Restore Service to Customers Affected by Storm; Red Cross to Open Cooling Center 8/13/21 - UGI Utilities
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UGI Electric Continues to Work to Restore Service to Customers Affected by Storm; Red Cross to Open Cooling Center 8/13/21

13 Aug 2021

UGI Electric, aided by mutual assistance and contractor crews, continue to work to restore power to approximately 900 customers who remain without power due to severe thunderstorms that crossed through the area Thursday afternoon and evening. Originally, approximately 5,400 customers lost power as a result of the storms, with additional outages caused by a second wave of storms last evening.

The current outages are a result of more than 80 individual incidents. UGI has received approximately 30 additional crew members in response to its request for assistance.

In response to the outage and high temperatures, UGI has worked with the American Red Cross to establish a cooling center at the Back Mountain Regional EMA building at 3593 PA-118, Dallas, Pennsylvania. Affected customers can receive refreshments and ice at the center, which will open at 1 p.m. and remain open until early evening. Facilities will also be available to charge phones.

UGI hopes to have nearly most customers restored to service by the end of the day Friday. Several hundred customers may be without power until sometime Saturday.

More information on the communities and numbers of affected customers impacted by the storm, can be found at

If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center. You can contact UGI at (800) 276-2722.

If you use a generator during an outage, please make sure it is used safely by following the manufacturer’s instructions on proper venting and operation. Information updates will be available on an ongoing basis at; on Facebook at; Twitter at

UGI Utilities – Electric Division serves 62,000 customers in portions of Luzerne and Wyoming counties. Additional information about UGI’s Electric Division is available online at