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UGI Electric Division Continues to Make Progress in Restoring Service to Customers

11 Jul 2014

Wilkes-Barre (July 11, 2014 – 8:00 p.m.) – Nearly all of the more than 15,000 UGI Utilities – Electric Division customers who experience a loss of electric service on July 8 have been restored to power. Currently, approximately 100  UGI customers remain without power.

UGI crews have worked side-by-side with contractor crews loaned from Northeast Utilities, FirstEnergy Corporation and PPL Electric Utilities to restore service to customers.  Contractor firms assisting in the restoration include I.B. Abel from Pennsylvania, MTV Solutions and Riggs Distler from Connecticut,  and J. Wm. Foley from New Jersey.

Customers still experiencing a service outage are located in small pockets that require localized efforts to restore power. This can include repair of service lines leading to individual homes and businesses. These customers are expected to be restored to service on Saturday, July 12.

At this time, the cooling stations that were available through the support of the American Red Cross – Northeast  PA Region have been closed. UGI thanks the Red Cross for their efforts and the many UGI customers who availed themselves of these stations.

Customers experiencing an outage should contact UGI at (800) 276-2722. UGI requests an outage report be made one time, so Customer Service Representatives can address all customer calls as promptly as possible. However, if a customer’s power is restored and power is lost again, the customer is asked to please contact UGI to report this outage. Customers seeking additional information on the UGI Electric outage can visit the UGI website at www.ugi.com/outages.


Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines. In the event of an electrical emergency, customers are advised to call UGI Electric immediately.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Utilities – Electric Division serves 62,000 customers in portions of Luzerne and Wyoming counties. Additional information about UGI’s Electric Division is available online at www.ugi.com.