Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at


UGI Electric Division Restores Power to Nearly Seven Thousand Customers

09 Jul 2014

Wilkes-Barre (July 9, 2014 – 8:00 p.m.) – UGI Utilities – Electric Division crews restored power to nearly 7,000 customers on Wednesday.  At this time, some 8,000 UGI customers remain without power.  UGI crews continue to work diligently to restore service to all affected customers.  Significant effort is being put into removing trees, repairing damaged equipment and preparing sites for necessary repair work.

Forty additional linemen from Northeast Utilities in Connecticut have arrived to assist in the restoration effort, and will join UGI crews first thing Thursday morning.  UGI is actively soliciting additional lineman from other companies to assist in restoration efforts.

At this time, UGI expects 90 percent of customers affected by the outage to be restored to service by Friday evening.  The widespread nature of the damage and the significant number of trees and wires down across the UGI service territory are impacting restoration timeframes.

UGI has joined with the American Red Cross – Northeast PA Region and is providing a cooling station in the cafeteria of the West Side Career and Technology Center (West Side Tech High School). Water, snacks, bags of ice, charging stations for electronic devices and showering facilities are available for affected customers until 8:00 p.m. Wednesday, July 9.  The cooling station will also be open from 8:00 a.m. to 8:00 p.m. on Thursday, July 10.

The address of the West Side Career and Technology Center is 75 Evans St., Kingston, PA 18704.

Customers experiencing an outage should contact UGI at (800) 276-2722. UGI requests an outage report be made one time, so Customer Service Representatives can address all customer calls as promptly as possible. Customers seeking additional information on the UGI Electric outage can visit the UGI website at www.ugi.com/outages.

If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center. You can contact UGI at (800) 276-2722.

Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines. In the event of an electrical emergency, customers are advised to call UGI Electric immediately.

If you use a generator during an outage, please make sure it is used safely by following the manufacturer’s instructions on proper venting and operation.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Utilities – Electric Division serves 62,000 customers in portions of Luzerne and Wyoming counties. Additional information about UGI’s Electric Division is available online at www.ugi.com.

# # #