UGI Electric Service Restoration Update
30 Oct 2012
Wilkes-Barre, PA (October 30, 2012 – 12:30 p.m.) – UGI has restored electric service to approximately 3,000 customers as of 11:45 a.m. today. UGI’s restoration efforts thus far have primarily focused on repairing transmission lines, substations and major distribution feeders affected by Hurricane Sandy. Once the affected transmission lines are repaired, restoration of distribution lines serving communities will accelerate. UGI customers currently experiencing power outages caused by the effects of Hurricane Sandy are in the following communities:
|Area||Customers Out as of 11:45 AM|
|Harvey’’s Lake Borough||
|Total Customers Out||
UGI Electric Division customers experiencing a power outage should call UGI at 800-276-2722, or may report an outage at www.ugi.com/outages. Customers can also check the Outage Center for the most recent outage information. UGI Electric Division requests an outage report be made one time, so Customer Service Representatives can address all customer calls as promptly as possible.
Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines and stay away from any electrical equipment that is partially or totally submerged in water. In the event of an electrical emergency, customers are advised to contact UGI Electric immediately.
For those affected by electric outages, emergency shelters within the UGI – Electric Division service territory have been opened by the American Red Cross – Northeast PA Region at Dallas High School, 2000 Conyngham Avenue, Dallas; and Luzerne County Community College, 1333 South Prospect Street, Nanticoke.
If you depend on electric-powered medical equipment for life-support for yourself or a family member, we recommend that you purchase a back-up power supply or arrange a plan to stay with family or friends.
If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves as such to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.
UGI will be fully staffed 24/7 in our Customer Service center and in the field to deal with power outages as quickly as possible.
Additional updates will be available on an ongoing basis atwww.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go towww.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.
For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio.
UGI Electric is a division of UGI Utilities, Inc., which is a wholly-owned subsidiary of UGI Corporation, based in Valley Forge. Additional information about UGI Electric is available at www.ugi.com.