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UGI Experiencing Customer Outage in Fairview Neighborhood in Allentown

14 Jan 2018

Due to an equipment issue in the Fairview area of Allentown in Lehigh County, approximately 400 customers have experienced an interruption of their natural gas service.

The approximate area affected by this outage include the blocks north and south of Lehigh Street, between South 5th and South 12th Streets.

UGI is working as quickly as possible to resolve this situation and restore service.

In order to complete repairs and restore service to the area, UGI needs to turn off natural gas service at each individual home. In cases where there is an outdoor meter or service valve, UGI will shut off natural gas at that point. If UGI needs to enter a home to shut off natural gas due to an inside meter location and the homeowner is not present, UGI personnel are being assisted by fire, police and other emergency personnel.

Once natural gas service is restored, UGI will need to enter all affected homes to turn on natural gas service and re-light appliances. Under no circumstances should a customer attempt to turn their natural gas service back on their own.

Additional updates will be provided on the service restoration effort.

Customers need to be aware that someone must be home for UGI to restore natural gas service to their residence. UGI service crews will be in the area and going door-to-door in the Fairview community to restore service to customers.

Customers can call UGI at 1-800-276-2722 for additional information restoration of natural gas service to their property.