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UGI Experiencing Customer Outage in Coplay Area

23 Jan 2013

Due to an issue with a UGI natural gas regulator station located in the Coplay area of Lehigh County, approximately 1,000 customers in the Borough of Coplay and a small section of Whitehall Township have experienced a disruption in their natural gas service.

The approximate areas affected by this outage includes the Borough of Coplay in the area from the Lehigh River west to 5th Avenue and Hokendauqua Street North to the area of Maple Street.  In Whitehall Township, the outage affects the 3000 to 3400 block of North Second Street and from the 3100 block of South Front Street through the 3400 block of North Front Street.

UGI is working as quickly as possible to resolve this situation and restore service.

UGI natural gas service customers in the Coplay area who are affected by this outage do not need to call UGI to report an outage.  However, customers who smell gas should immediately call UGI at 1-800-276-2722.

In order to complete repairs and restore service to the area, UGI needs to turn off natural gas service at each individual home. In cases where there is an outdoor meter or service valve, UGI will shut off natural gas at that point. If UGI needs to enter a home to shut off natural gas and the homeowner is not present, UGI personnel are being assisted by fire, police and other emergency personnel.

Once natural gas service is restored, UGI will need to enter all homes affected to turn on natural gas service and re-light appliances.  Under no circumstances should a customer attempt to turn their natural gas service back on their own.

Additional updates will be provided on the service restoration effort.

Customers need to be aware that someone must be home for UGI to restore natural gas service to their residence.  UGI service crews will be in the area and going door-to-door in the Coplay community to restore service to customers.

Customers can call UGI at 1-800-276-2722 for additional information restoration of natural gas service to their property.