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UGI Experiencing Customer Outage in Forest City

23 Oct 2016

October 23, 2016 – Due to an issue caused by equipment malfunction, approximately 400 customers located in the Forest City area of Susquehanna County have experienced a disruption in their natural gas service.

UGI has resolved this situation and is currently working to restore service.

UGI natural gas service customers in the Forest City area who are affected by this outage do not need to call UGI to report an outage.  However, customers who smell gas should immediately call UGI at 1-800-276-2722.

In order to complete repairs and restore service to the area, UGI needs to turn off natural gas service at each individual home. In cases where there is an outdoor meter or service valve, UGI will shut off natural gas at that point. If UGI needs to enter a home to shut off natural gas and the homeowner is not present, UGI personnel are being assisted by fire, police and other emergency personnel.

Once natural gas service is restored, UGI will need to enter all homes affected to turn on natural gas service and re-light appliances.  Under no circumstances should a customer attempt to turn their natural gas service back on their own.

Customers need to be aware that someone must be home for UGI to restore natural gas service to their residence.  UGI service crews will be in the area and going door-to-door in the Forest City community to restore service to customers.

Customers can call UGI at 1-800-276-2722 for additional information restoration of natural gas service to their property.

UGI Utilities has headquarters in Reading, Pennsylvania and serves more than 680,000 customers in 45 Pennsylvania counties and one county in Maryland.  Customers interested in additional information visit the UGI website at www.ugi.com; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities.

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