UGI Experiencing Customer Outage in Milford Area
27 Jan 2022
Approximately 1,400 customers located in the Milford area of Pike County have experienced a disruption in their natural gas service.
UGI is working as quickly as possible to resolve this situation and restore service.
UGI natural gas service customers in the Milford area who are affected by this outage do not need to call UGI to report an outage. However, customers who smell gas should immediately call UGI at 1-800-276-2722.
In order to restore service to the area, UGI needs to turn off natural gas service at each individual home. In cases where there is an outdoor meter or service valve, UGI will shut off natural gas at that point. If UGI needs to enter a home to shut off natural gas and the homeowner is not present, UGI personnel will be assisted by fire, police and other emergency personnel.
Once natural gas service is restored, UGI will need to enter all homes affected to turn on natural gas service and re-light appliances. Under no circumstances should a customer attempt to turn their natural gas service back on their own.
During this outage, UGI urges customers to use caution when using a supplemental heat source. Do not use an open oven or grill inside your home to provide heat. Use caution when using unvented space heaters, which can be a source of carbon monoxide. Always follow manufacturer’s directions regarding the use of these heaters. Be sure to provide adequate ventilation in areas where a space heater is used. Do not use unvented heaters in bedrooms, bathrooms, or confined spaces.
Additional updates will be provided on the service restoration effort.