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UGI Implements Safety Procedures in Wake of Earthquake

23 Aug 2011

Reading, PA (August 23, 2011) – According to various reports, tremors which occurred at approximately 1:50 p.m. from a moderate earthquake, centered near Richmond, VA, were experienced throughout Eastern Pennsylvania.

UGI is committed to the safety of our customers and communities. We are proactively implementing safety procedures that we have in place, which include conducting comprehensive leak surveys to ensure the integrity of our gas distribution system.

UGI responds to all calls of gas odors and investigates them promptly. UGI is encouraging all customers and residents in our service areas that smell gas inside or outside their home or business to contact 911 or UGI immediately at 1-800-276-2722 (for CPG customers, call 1-800-652-0550). There is no charge to respond to and investigate a gas odor.

Natural gas is odorless, so a chemical, known as mercaptan, is added to help with detection. The smell is similar to that of rotten eggs.

If you smell gas:
• DO extinguish any open flames or sources of ignition right away.
• DO leave the house or building immediately, taking everyone with you and leave all doors and windows open behind you.
• DO call UGI at 1-800-276-2722 (for CPG customers, call 1-800-652-0550), 24 hours a day, 7 days a week from a neighboring home or business or an area clear of natural gas odor. (DO NOT email us if you detect or smell gas.)
• DO call UGI if you smell or detect natural gas outside on the street or near a structure. If you hear or see natural gas blowing, call 911 from a location outside of the home.
• DO NOT re-enter the home or building to open doors and windows.
• DO NOT use telephones (standard or cellular), computers, appliances, elevators, lamps, garage door openers, or electrical devices in the home.
• DO NOT touch electrical outlets, switches or doorbells.
• DO NOT smoke or use a lighter, match or other open flame.
• DO NOT operate vehicles or powered equipment where leaking gas may be present.
• DO NOT try to re-light a pilot light.