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UGI Makes Significant Progress in Service Restoration

30 Oct 2012

Wilkes-Barre, PA (October 30, 2012 – 9:00 p.m.) – UGI has restored electric service to a total of 15,723 customers impacted by Hurricane Sandy as of 8:00 p.m. today. Currently approximately 1,769 UGI Electric Division customers remain without service. Crews will continue to work over the night time hours, focusing on imminent danger situations and emergency orders. UGI plans to have the vast majority of the remaining outage customers back in service within 24 hours. UGI customers currently experiencing power outages caused by the effects of Hurricane Sandy are in the following communities:

Area Customers
Out as of
7:46 PM
Dallas Township 337
Lake Township 199
Huntington Township 174
Forty Fort Boro 108
Jackson Township 103
Ross Township 101
Harvey’s Lake Borough 101
Additional Communities 646
Total Customers Out 1769

UGI Electric Division customers experiencing a power outage should call UGI at 800-276-2722, or may report an outage at www.ugi.com/outages. Customers can also check the Outage Center for the most recent outage information. UGI Electric Division requests an outage report be made one time, so Customer Service Representatives can address all customer calls as promptly as possible.

UGI Electric Division customers who do not have access to phone or Internet service may visit the Hanover Industrial Park, located at 400 Stewart Road, Wilkes Barre tomorrow, Oct. 31, from 7 a.m. through 11:00 p.m. to receive updates, information and to report an outage. Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines and stay away from any electrical equipment that is partially or totally submerged in water. In the event of an electrical emergency, customers are advised to contact UGI Electric immediately.

For those affected by electric outages, emergency shelters within the UGI – Electric Division service territory have been opened by the American Red Cross – Northeast PA Region at Luzerne County Community College, 1333 South Prospect Street, Nanticoke; and Dallas High School, 2000 Conyngham Avenue, Dallas. In addition, ice will be made available for customers without power at Dallas High School beginning at 10 a.m.

If you depend on electric-powered medical equipment for life-support for yourself or a family member, we recommend that you purchase a back-up power supply or arrange a plan to stay with family or friends.

If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves as such to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.

UGI will be fully staffed 24/7 in our Customer Service center and in the field to deal with power outages as quickly as possible.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Electric is a division of UGI Utilities, Inc., which is a wholly-owned subsidiary of UGI Corporation, based in Valley Forge. Additional information about UGI Electric is available at www.ugi.com.