UGI Named “Most Trusted Brand” in National Residential Customer Survey, 2019
08 Jul 2019
Second consecutive year UGI Receives Rating
UGI Utilities, Inc. was among 32 utility companies nationwide that received the “Most Trusted Brand” status in the recent 2019 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential report from Escalent, a leading human behavior and analytics firm.
This is the second consecutive year that UGI has earned the “Most Trusted Brand” status. UGI received the highest score in the East Region Utilities Brand Trust Performance among natural gas utility companies.
According to Escalent, the “Most Trusted Brand” utilities have earned trust as customers increasingly rely on utilities to provide energy innovation. Moreover, the study shows that as public trust grows, utilities become the most credible source to lead industry innovation and progress.
The study additionally indicates that utilities are earning trust from customers by encouraging employee volunteerism, listening to community feedback, and making consumers more aware of local support and charitable giving. The study showed customers were happier with the information utilities communicated to them, as well as the channels used to deliver those communications
“The nation’s best utilities are trusted energy advisers whose consumers value their opinions and recommendations,” said Chris Oberle, senior vice president at Escalent. “Industry regulators who are looking to shape the future of energy need to encourage the utilities they regulate to focus on building brand trust. Otherwise, our research finds that innovations in clean energy, EV expansion, consumption management, and digital services are going to languish on low consumer demand for utility-developed offerings.”
Escalent conducted surveys among 62,122 residential electric, natural gas and combination utility customers of the 140 largest US utility companies based, on residential customer counts.
“UGI is very pleased to be among the 2019 Most Trusted Brands,” Robert Stoyko, vice president of customer relations at UGI Utilities, Inc., said. “UGI is dedicated to providing safe and reliable energy service, and our employees work hard every day to earn the trust of our customers and the many communities we serve.”
The Most Trusted Brand status follows UGI being named one of 29 utility companies nationwide that were named a 2019 “Environmental Champion” by Cogent Reports™ in April.
UGI Utilities is a natural gas and electric utility with headquarters in Denver, Pennsylvania. UGI serves more than 700,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.