UGI Named “Most Trusted Brand” in National Residential Customer Survey
28 Jun 2018
UGI Utilities, Inc. was among 44 utility companies nationwide that received the “Most Trusted Brand” status in the recent 2018 Utility Trusted Brand & Customer Engagement™: Residential Cogent Reports™ study by Market Strategies International.
According to Market Strategies International, the “Most Trusted Brand” utilities have earned the trust of their customer base and are perceived to be industry leaders on innovation. They are also more successful at achieving customer adoption of the enhanced offerings and options they have developed.
“Building greater trust and brand preference throughout the customer journey is now critical to reap customer support for utility innovation,” said Chris Oberle, senior vice president at Market Strategies International. “Utilities need to identify what they can do to deliver a better, more connected consumer experience.”
Market Strategies International’s Brand Trust Index is based upon 35 rating questions that relate to a suite of emotional attachment and management performance factors
“UGI is very pleased to be among the 2018 Most Trusted Brands,” Robert Stoyko, vice president of customer relations at UGI Utilities, Inc., said. “UGI is dedicated to providing safe and reliable energy service, and our employees work hard every day to earn the trust of our customers and the many communities we serve.”
UGI Utilities is a natural gas and electric utility with headquarters in Reading, Pennsylvania. UGI serves 700,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.