UGI PNG to Decrease Natural Gas Rates 9% December 1, 2011 - UGI
Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at


UGI PNG to Decrease Natural Gas Rates 9% on December 1, 2011

30 Nov 2011

Wilkes-Barre, PA (November 30, 2011) – UGI Penn Natural Gas (UGI PNG) announced today that its purchased gas cost rates will decrease on December 1, 2011 due to lower wholesale natural gas costs.   As a result, the average residential heating customer’s bill will decrease approximately 9% percent, from $108.58 to $98.83 per month.

With this rate decrease, natural gas costs for UGI customers will be about 29% less than they were three years ago. According to Vicki O. Ebner, Senior Vice President, Customer & Government Relations, “The increase of supplies of natural gas from Marcellus Shale has helped create continued downward price pressure on natural gas supply. We are pleased to pass this cost savings on to our customers as we approach the winter heating season, especially in the midst of extreme price volatility for other energy sources. Now more than ever, natural gas is an affordable, efficient and reliable American fuel, and the energy source of choice for homes and businesses. A record number of customers converted to natural gas in the UGI service territories this year, primarily from oil.”

By law, utilities cannot earn a profit on the natural gas commodity portion of a customer’s
bill. They are required to pass the cost of the natural gas they purchase directly through
to customers without any markup.   Purchased gas cost rates may be adjusted quarterly.

While natural gas is an extremely clean fuel, conserving energy is both environmentally responsible and reduces household bills.  “Natural gas remains an excellent value and an efficient energy source. However, we urge customers to continue to take steps to use energy wisely and improve the efficiency of their homes,” Ebner stated.

Customers with a limited or fixed income are encouraged to call UGI PNG at 1-888-276-2722 to determine if they are eligible for one of several energy assistance programs.  Finally, any customer who is behind on their gas bills should contact UGI PNG as soon as possible to discuss a payment arrangement.

UGI Penn Natural Gas, headquartered in Wilkes-Barre, Pennsylvania, is a wholly owned subsidiary of UGI Utilities, Inc.  UGI Penn Natural Gas serves approximately 158,000 customers in 13 counties throughout northeastern and central Pennsylvania.    For more information, visit, on Facebook at and on Twitter at