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UGI Ranked Highest in Customer Satisfaction by J.D. Power for Second Consecutive Year

10 Oct 2014

Reading, PA, September 17 – For the second consecutive year, UGI Utilities ranked “Highest in Customer Satisfaction With Residential Natural Gas Service in the East among Large Utilities,” according to J.D. Power.

The 2014 Gas Utility Residential Customer Satisfaction Study measures customer satisfaction performance among 83 large and midsize U.S. natural gas utility providers.  The study measures customer satisfaction in four regions of the country on six key factors: billing and payment, price, corporate citizenship, communications, customer service, and field service. 

“Maintaining the highest level of customer satisfaction is a key goal at UGI Utilities,” said UGI President and CEO Robert F. Beard.  “Achieving this honor for the second straight year is a demonstration of our employees’ commitment to our customers and to the communities we serve.  Every UGI employee contributed to this accomplishment.  We will continue to strive to maintain the highest level of customer service in the years ahead.”

For this study, UGI Utilities overall satisfaction score was based on ratings from customers in UGI Utilities – Gas Division, UGI Penn Natural Gas, and UGI Central Penn Gas. Together, the UGI companies serve more than 600,000 natural gas customers in 45 counties in Pennsylvania and one county in Maryland.

J.D. Power is a global marketing information services firm headquartered in Westlake Village, CA. The 2014 Gas Utility Residential Customer Satisfaction Study is based on more than 69,000 surveys with U.S. residential gas customers. Additional information about J.D. Power is available at www.jdpa.com.

UGI Utilities is headquartered in Reading, PA.  Additional information about UGI is available at www.ugi.com.

UGI received the highest numerical score among large utilities in the Eastern U.S. in the proprietary J.D. Power 2013-2014 Gas Utility Residential Customer Satisfaction StudySM.  2014 study based on 69,806 online interviews ranking 10 providers in the Eastern U.S. (CT, DC, MD, MA, NH, NJ, NY, PA, RI, VA).  Proprietary study results are based on experiences and perceptions of consumers surveyed September 2013-July 2014. Your experiences may vary.  Visit jdpower.com.


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