UGI has received a number of recent reports regarding individuals who are posing as utility employees either in person or on the phone. UGI reminds energy consumers to protect themselves and their property against imposters.
Reports have ranged from: imposters going door-to-door allegedly to collect unpaid bills; to customers receiving phone calls from individuals demanding payment for utility bills; to attempts to obtain personal information.
UGI urges customers to follow these tips to ensure their safety:
UGI also reminds customers that scammers can place phone calls or send emails stating the customer owes money for their energy bills and that non-payment has already resulted in or will lead to immediate termination of service. These scams typically try to obtain personal information from the customer or solicit payments through pre-paid credit cards.
These phone calls are not generated by UGI or an agent of the company, nor is this the normal process that UGI would follow if a customer is not current on their account. In addition, UGI would not recommend a prepaid credit card as an option for payment.
If you ever have any question about whether a visit, phone call or email from UGI was legitimate, please contact UGI at (800) 276-2722 (UGI Central Penn Gas customers should call (800) 652-0550).
UGI Utilities is a natural gas and electric utility with headquarters in Reading, Pennsylvania. UGI serves 690,000 customers in 44 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.