UGI Reminds Consumers to be Aware of Utility Imposters
23 Apr 2021
UGI has received a number of reports over the past several days of individuals who are posing as UGI employees in an effort to gain access to area homes. UGI reminds energy consumers to protect themselves and their property against imposters.
UGI urges customers to follow these tips to ensure their safety:
If a person claiming to be a utility employee knocks on your door, residents should check for proper identification before allowing that person into their home. All UGI employees carry company-issued photo ID cards that display the UGI logo along with their photo and employee number. UGI employees are happy to show consumers their ID badges upon request.
UGI wants consumers to feel secure when a company representative visits their home or business to perform utility services. To help prevent imposters from gaining access to customers’ homes, UGI urges customers to keep the following safety information in mind:
- UGI does not routinely do any work unannounced late in the evening except for a customer-requested appointment or legitimate gas emergency.
- Legitimate UGI meter readers, inspectors, and service representatives routinely wear blue uniforms with a UGI logo and drive marked, numbered vehicles.
- Most service and inspection work is performed on a pre-scheduled basis, with the exception of leak and corrosion surveys.
- UGI does not do meter reading work late in the evening. Meter reading is performed on a scheduled date, as noted on your monthly bill, typically within the hours of 7am and 5pm.
- Always ask to see proper identification before allowing anyone entrance to your home. If you are suspicious about a person’s ID or activities, do not allow that person into your home and call UGI immediately so that we can verify the visit.
If you ever have any question about whether a visit from UGI was legitimate, please contact UGI at (800) 276-2722.
UGI Utilities is a natural gas and electric utility with headquarters in Reading, Pennsylvania. UGI serves 730,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.