Extreme cold temperatures this winter has caused increased consumption of natural gas and higher-than-normal utility bills, resulting in some customers having difficulty in their payment obligations. UGI encourages customers experiencing payment issues to contact the company to determine if they qualify for customer assistance or payment programs offered by UGI.
UGI’s Customer Assistance Program (CAP) offers qualifying income-eligible customers a more manageable monthly energy bill. UGI provides CAP participants with a monthly payment amount based on gross income, household size and energy usage. When CAP bills are paid on or before the bill due date, the difference between the amount billed and the actual amount used may be forgiven.
The Low Income Usage Reduction Program or Weatherization offers free installation of energy conservation measures to low-income households to help make energy bills more affordable. Possible energy saving measures include ceiling insulation, floor, duct and hot water pipe insulation, caulking and weather-stripping, gas heater repairs and water flow restrictors.
The Operation Share Energy Fund provides energy assistance grants to qualifying customers who experience difficulty paying their heating bills. This community-based program is funded by a corporate donation by UGI and voluntary donations from UGI employees, UGI customers and concerned citizens. UGI works with over 25 community agencies to administer Operation Share funds.
C.A.R.E.S. (Customer Assistance and Referral Evaluation Service) can provide referrals to other helpful programs in your community. These programs can include the Low Income Home Energy Assistance Program (LIHEAP), budget counseling, and State Weatherization or Office of Aging programs.
UGI also offers several programs to assist customers in managing their bill payments. Under the Budget Billing Plan, UGI will estimate your annual energy usage and spread out that amount evenly over the budget billing period to calculate the monthly amount a customer pays. UGI reviews each customer’s Budget Billing Plan every three months to determine actual energy usage and make any necessary adjustments to monthly payments. This is a good option for customers who want predictability in their bills. The Budget Billing Plan is also flexible and allows customers to pay on the date that works best for them. This service is free of charge, and any active UGI customer who is current on their bill is eligible for Budget Billing.
UGI also can assist eligible customers by setting up a Payment Plan. If a customer’s bill is higher than expected and there is difficulty paying the entire amount, UGI can set up a Payment Plan to help spread the payments over a set period of time.
Finally, residential customers on a fixed income may be eligible for the UGI Due Date Extension Program. Qualifying customers will be given additional time to pay their bill without incurring late fees.
For additional information about UGI’s customer assistance programs, call (800) 844-9276 (1-800-UGI-WARM) or visit www.ugi.com/customerassistance.
UGI Utilities has headquarters in Reading, Pennsylvania and serves 670,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers interested in additional information visit the UGI website at www.ugi.com; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities.
# # #