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UGI Service Restoration Update

31 Oct 2012

Wilkes-Barre, PA (October 30, 2012 – 11:00 a.m.) – UGI has restored electric service to a total of 16,761 customers impacted by Hurricane Sandy as of 9:30 a.m. today. Currently, approximately 731 UGI Electric Division customers remain without service.

Crews will continue working to restore service to customers as quickly as possible. UGI aims to restore the majority of remaining out-of-service customers by the end of the day today.

UGI customers currently experiencing power outages caused by the effects of Hurricane Sandy are in the following communities:

Area Customers
Out as of
9:30 AM
Lakes Township 199
Harvey’s Lake Borough 111
Conyngham Township 65
Noxen Township 63
Additional Communities* 293
Total Customers Out 731
*Additional Communities includes those with outages less than 50; communities of Ross Township, Newport Township, Courtdale Borough, Fairmount Township, Forty Fort Borough, Lehman Township, Edwardsville Borough, Union Township, Hunlock Township, Huntington Township, Kingston Township, Plymouth Township, Monroe Township, Kingston Borough, Plymouth Borough, Luzerne Borough, Wyoming Borough, Nanticoke City, Jackson Township, Pringle Borough, Shickshinny Borough, West Wyoming Borough.

Customers are advised that they may experience temporary spot outages as repairs to distribution lines in certain areas are completed .

UGI Electric Division customers who do not have access to phone or Internet service may visit the Hanover Industrial Park, located at 400 Stewart Road, Wilkes Barre today, Oct. 31, from 7 a.m. through 11:00 p.m. to receive updates, information and to report an outage.

Safety is a priority at UGI. We remind customers and community members to always avoid downed power lines and stay away from any electrical equipment that is partially or totally submerged in water. In the event of an electrical emergency, customers are advised to contact UGI Electric immediately.

For UGI customers still affected by electric outages, ice will be available in the Dallas Middle School parking lot, located at 2000 Conyngham Avenue, Dallas, beginning at 10:30 a.m.

If you depend on electric-powered medical equipment for life-support for yourself or a family member, we recommend that you purchase a back-up power supply or arrange a plan to stay with family or friends.

If you are a residential customer with special needs and have an emergency, please contact your regional 911 center. Special needs customers calling UGI to report an outage should identify themselves as such to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.

UGI Electric Division customers who are still without power and have not yet reported the outage should call UGI at 800-276-2722, or may report an outage at www.ugi.com/outages. Customers can also check the Outage Center for the most recent outage information. UGI Electric Division requests an outage report be made one time, so Customer Service Representatives can address all customer calls as promptly as possible. UGI continues to be fully staffed in our Customer Service center and in the field to deal with the remaining power outages.

Additional updates will be available on an ongoing basis at www.ugi.com/outages; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities. For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers and radio. If you would like to sign up to receive e-mail messages regarding power outages and restoration updates, please go to www.ugi.com/outages and click on “UGI Electric Customers” under “Sign up for Outage Updates via E-mail.” Next, enter your name and e-mail, and click submit. Please note: Customers and non-customers alike can use this service.

UGI Electric is a division of UGI Utilities, Inc., which is a wholly-owned subsidiary of UGI Corporation, based in Valley Forge. Additional information about UGI Electric is available at www.ugi.com.