UGI Utilities reminds customers to protect themselves and their property against individuals who may be posing as UGI employees in person, on the phone, or through email.
UGI wants customers to feel secure when a credentialed company representative visits their home or business to perform utility services. To help prevent imposters from gaining access to customers’ homes, UGI urges customers to keep the following safety information in mind:
In addition, UGI customers have received phone calls or emails in the past stating the customer owes money for their energy bills and that non-payment will result in having their service shut off immediately. The caller then instructs the customer to purchase and send a money order or pre-paid cash card to avoid shut-off.
These phone calls or emails are scams. They are not generated by UGI or an agent of the company. UGI does not follow this procedure when a customer is not current on their account. Most of these scam calls and emails have been received by residential or commercial customers who are current on their account. UGI advises all of its natural gas and electric residential and commercial customers not to provide information in response to calls or emails of this nature, and to contact UGI at (800) 276-2722.
UGI Utilities is a natural gas and electric utility with headquarters in Reading, Pennsylvania. UGI serves 700,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.