UGI Urges Customers to Prepare for Potential Flooding - UGI Utilities
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UGI Urges Customers to Prepare for Potential Flooding

31 Aug 2021

Weather forecasts for Wednesday into Thursday suggest that portions of Pennsylvania may see significant rainfall from the remnants of Hurricane Ida. This could lead to flooding in low-lying areas, basements, and near creeks and rivers.

UGI urges all of its natural gas and electric customers to follow safe practices if they are impacted by flooding.

Natural Gas Safety

Submerged gas meters or regulators must be turned off and inspected by qualified utility personnel before service can be restored. Gas service can only be restored after floodwaters have receded and all standing water, mud and debris has been pumped out.  Under no circumstances should a customer attempt to turn the gas back on themselves. UGI personnel will restore each individual gas service and relight pilots to functioning equipment when it is safe to do so.

If your natural gas water heater, house heater or other gas appliance has been submerged, most manufacturers recommend you have the appliance inspected and possibly replaced. If you are affected by flooding, contact UGI Utilities at 1-800-276-2722.

Electric Safety

Flooding and wind can cause tree damage that results in downed power lines and potential electric outages.

Should you experience a power outage, please call UGI at 800-276-2722.

UGI Electric customers who depend on medical equipment for life-support are urged to ensure a back-up power supply is available.  If no reliable back-up power is available, UGI recommends these customers make arrangements to stay with family or friends.

Residential customers with special needs who experience an emergency are urged to contact the local 911 center. Special needs customers calling UGI to report an outage should identify themselves to the customer service representative. UGI can provide information to assist you in connecting to your local 911 center.

If you use a generator during an outage, please make sure to operate it safely by following the manufacturer’s instructions on locating the generator and on proper venting.

If you see downed power lines, stay away from them and call UGI Electric as soon as possible. Always presume lines are energized and dangerous no matter what they look like. Coming in contact with a power line (or object it is touching) can result in serious injury.

If an outage does occur, information updates will be available on an ongoing basis at; on Facebook at; and Twitter at For those who do not have Internet access, updates and news will also be provided to local media outlets, including newspapers, television, and radio.

UGI Utilities is a natural gas and electric utility with headquarters in Denver, Pennsylvania. UGI serves more than 730,000 customers in 45 Pennsylvania counties and one county in Maryland.  Customers and community members are invited to visit the UGI website at; our Facebook page at; or follow us on Twitter at