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UGI Urges Customers to Safeguard Outside Meters and Facilities From Snow and Ice

18 Feb 2014

Weather services across UGI’s Pennsylvania service territory are predicting a period of thaw and re-freeze conditions over the next week.  With significant snow and ice accumulation already on the rooftops of homes and buildings, UGI reminds customers and the communities we serve to address snow and ice accumulation issues on their property that could impact natural gas service. 

Snow and ice accumulation on or near the natural gas meter, or the formation of icicles above a meter on a roof, can potentially cause damage and service disruptions. 
UGI encourages residents to follow these tips to ensure safe and reliable service:

• Homeowners should be alert to potential ice build-up on rooftops. Falling ice and snow can damage meters or regulators. If possible, carefully remove large icicles hanging over meter assemblies and appliance vents. Take special care to not cause damage to either your gas equipment or your roof.  Homeowners can contact qualified roofing contractors for safe removal of snow & ice accumulation above meters and regulators.

• Make sure your meter is visible at all times and accessible for maintenance and emergency response. Check your gas meter, pressure regulator and gas piping regularly to ensure they are clear of snow and ice.

• If your gas meter is near a sidewalk or driveway, make sure plows, snow blowers or other mechanical devices do not strike the meter or pipes.  Impact damage on meters and pipes can cause leaks and present a safety hazard.  

• If you are clearing snow and ice from around a meter, remember to clear any accumulation from the outside vents of your furnace or other natural gas appliances.  This allows the air flow necessary for safe operation. Blocked vents can lead to a dangerous build-up of carbon monoxide. 

• Take special care in clearing your outdoor meter and regulator:

o Never use salt, hot water or ice melting chemicals to melt snow or ice build-up on your meter or regulator.
o Don’t shovel snow up against your meter.
o Use a broom instead of a shovel to clear snow away from the meter.
o Do not use a snow blower or plow near your meter.
o Never kick or hit the gas meter or its piping to break away built-up snow or ice. Remove the snow or ice with your hands.
o If a gas meter is completely encased in ice, or if there is a potential problem with the piping or equipment causing concerns or questions, contact UGI at (800) 276-2722.

• Customers are reminded if they detect the odor of natural gas, they should leave the building immediately and take everyone with them.  Do not use the phone, light a match, or switch anything on or off.  Leave the door open and once clear of the area, call UGI from a cell phone or neighbor’s home. UGI’s emergency response number is 1-800-276-2722.  UGI will send a service technician to investigate the odor immediately.  UGI emergency responders are available 24-hours a day, 365 days a year.  Your safety is always our top priority.  You may also call 911 to report a suspected gas leak.

More information on these and other safety-related topics is available on our website at www.ugi.com

UGI Utilities has headquarters in Reading, Pennsylvania and serves 660,000 customers in 45 Pennsylvania counties and one county in Maryland.  Customers and community members are invited to visit the UGI website at www.ugi.com; our Facebook page at www.facebook.com/ugiutilities; or follow us on Twitter at www.twitter.com/ugi_utilities.

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